Salesforce Certified Service Cloud Consultant - Full Course

Learn the whole Service Lifecycle in the Salesforce Ecosystem

[Free Udemy Course] Salesforce Certified Service Cloud Consultant - Full Course

What you'll learn

  • Customer support management processes, workflows
  • Automation practices for service efficiencies
  • Common metrics and key performance indicators or KPIs
  • Common metrics and key performance indicators or KPIs
  • Build end-to-end case management processes.
  • Design agent experience in Service Console
  • Understand web-to-case, tickets for support team, Experience Cloud sites, and self-service

 

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