Customer Experience with Generative AI: Advanced CX with AI

Achieve Excellence in Customer Experience with Generative AI: Strategies to Drive Engagement and Business Impact

[Free Udemy Course] Customer Experience with Generative AI: Advanced CX with AI

What you'll learn

  • Understanding ChatGPT's capabilities in customer service
  • Applications of ChatGPT in enhancing customer interactions
  • Examples of ChatGPT in real-world customer service scenarios
  • Utilizing ChatGPT for automating responses
  • Tailoring ChatGPT for specific customer service needs
  • Strategies for efficient handling of customer inquiries
  • Best practices for integrating ChatGPT into workflows
  • Overcoming challenges in implementing ChatGPT
  • Case studies of successful ChatGPT implementations in e-commerce
  • Case studies of ChatGPT in healthcare applications
  • Case studies of ChatGPT in finance industries
  • Benefits of using ChatGPT for customer retention
  • Enhancing customer satisfaction with ChatGPT
  • Personalizing interactions using ChatGPT
  • Techniques for maintaining a natural conversation with ChatGPT
  • Role-playing scenarios for practical learning
  • Handling customer complaints using ChatGPT
  • Assisting with product issues through ChatGPT
  • Answering service-related queries with ChatGPT
  • Strategies for maintaining a positive user experience
  • Implementing conversational design principles
  • Ensuring consistency in ChatGPT's tone and language
  • Using ChatGPT analytics for response accuracy
  • Analyzing metrics to improve ChatGPT performance
  • Strategies for addressing user queries proactively
  • Personalizing interactions to enhance engagement
  • Continuous improvement based on customer feedback
  • Agile adaptation of ChatGPT to user needs
  • Defining KPIs for measuring ChatGPT effectiveness
  • Establishing benchmarks for response accuracy
  • Incorporating feedback loops for improvement
  • Designing a ChatGPT implementation plan
  • Setting up ChatGPT for Revolut support via Slack
  • Demo on handling common customer requests in Revolut
  • Practical exercises on crafting ChatGPT responses
  • Enhancing customer success with AI tools like ChatGPT

 

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